Any operator running 24-7 needs to keep a close eye on drivers’ hours, but Milton Keynes — based Cawleys goes that extra mile to prevent slip-ups. Tachographs are analysed on the spot so traffic controllers have all the necessary information to debrief each driver at the end of every shift.
The time lapse between starting the shift and driving off is also scrutinised to see if drivers had sufficient time to complete their daily walk around vehicle check. As a result, they end up doing more work. The transport manager Sara Buckingham says: “We feel it’s a very important part of the day to know exactly what the driver has been doing and has complied with everything we do.”
1. COMPLETE COMPLIANCE
Cawleys’ fleet ranges from 7.5-tonners for collecting office waste through to liquid tankers that deal with chemical and toxic waste. It operates throughout London, Hertfordshire, Bedfordshire, Buckinghamshire and Northamptonshire. Cawleys has no formal incentive scheme to raise driver productivity for fear of compromising its stance on compliance.
Buckingham says that with skip lorries in particular, some drivers are invariably quicker at completing jobs than others. As a result, they end up doing more work.
2. ENSURE SYSTEMS
Ensure systems and procedures are realistic and workable and review them frequently. Keep records up-to-date and publicise ones such as accident rates to help to raise awareness.
Thereafter I would simply say “Surprise me.” She hated it when I said that. That made me want to say it even more. I think I was in her room all of 10 times if that. Yet it all mattered so much. Instead, depot managers reward drivers on an ad hoc basis. Drivers are aware of it, but they’re not chasing it. Cawleys has no formal incentive scheme to raise driver productivity for fear of compromising its stance on compliance.
In nature, nothing is perfect and everything is perfect. Trees can be contorted and they’re still beautiful.
Ensure systems and procedures are realistic and workable and review them frequently. One morning, when Gregor Samsa woke from troubled dreams, he found himself transformed in his bed into a horrible vermin. Persevere with any changes because benefits will not always be realised without any hesitation.
3. MAKING QUICK DECISION
The time lapse between starting the shift and driving off is also scrutinised to see if drivers had sufficient time to complete their daily walk around vehicle check. The transport manager Sara Buckingham says: “We feel it’s a very important part of the day to know exactly what the driver has been doing and has complied with everything we do.”
4. THERE IS NO PLACE LIKE FRIDA’S
Cawleys’ fleet ranges from 7.5-tonners for collecting office waste through to liquid tankers that deal with chemical and toxic waste. It operates throughout London, Hertfordshire, Bedfordshire, Buckinghamshire and Northamptonshire. Cawleys has no formal incentive scheme to raise driver productivity for fear of compromising its stance on compliance.
Persevere with any changes because benefits will not always be realised without any hesitation. Ensure systems and procedures are realistic and workable and review them frequently. Keep records up-to-date depot managers reward drivers on an ad hoc basis and publicise ones such as accident rates to help to raise awareness.